Privacy Policy | Smile A Lot Dental Centre

1. Accountability

Smile A Lot is responsible for all personal information under its control. We are responsible for personal information in our possession or custody, including information that has been transferred to a third-party for processing. We will utilize contractual means to provide a high-level of protection for any personal information processed by third-parties.

2. Purpose

We will identify the purpose for which personal information is gathered prior to, or at the time of collection. We may collect, use or disclose your personal information for the following purposes:

To communicate with you and to send you information by email, mail, telephone, text message, or other means about our products, services, and promotions.
To develop new products and services.
To provide consistent, personalized services.
To help us learn about your preferences.
To help identify you when you visit our website and to improve our online offerings.
To prevent, detect, mitigate and investigate fraud or security breaches.
To respond to requests from government authorities or comply with legal process.

You have the choice to not receive marketing information or calls. Should your personal information be used or disclosed for a purpose not previously identified, we will make reasonable effort to identify the new purpose prior to its use or disclosure.

3. Consent

Your personal information will only be collected, used, or disclosed with your knowledge and express consent, except in emergencies and other occasions permitted or required by law. Once your consent is obtained, we will not seek your consent again unless the use, purpose or disclosure changes.

You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice.

4. Limiting Collection

We limit the collection of personal information to the amount and type of information necessary for the purposes we identify. All information is collected by fair and lawful means.

5. Limiting Use, Disclosure, and Retention

Your personal information will not be used or disclosed for purposes other than those for which the information is collected, except with your express consent, or as permitted by law.

Personal information may be processed, used, stored or accessed in other countries and may be subject to the laws of those countries. We will utilize contractual means to provide a high-level of protection for any personal information accessed or processed by third-parties.

We will only retain your personal information for as long as necessary to fulfill the purposes for which it was collected. Where your personal information is no longer required, it will be destroyed, erased, or made anonymous.

6. Accuracy

We endeavor to keep all personal information under our control accurate, complete and as up-to-date as necessary for the purposes for which it is being used. If information needs to be updated, we will make every effort to update our records and advise others with access to the information of such changes.

7. Safeguards

We keep all information safe from loss, theft, unauthorized use, changes, copying or disclosure. When we no longer need your personal information, we take the necessary precautions to destroy the information just as we do while storing it.

Security measures may include physical precautions (locking file cabinets), organizational measures (limiting access on a need-to-know basis), and technological measures (passwords and encryption).

8. Openness

We are open and honest at all times, providing you with specific information about our policies and practices regarding the management of your personal information. If you have any questions or concerns, please contact us.

9. Individual Access

It is your right to know what personal information of yours we have and who we have given it to. Upon written request and with reasonable notice, we will provide access to personal information we have in our possession, how it has been used and any third-party disclosures.

10. Challenging Compliance

You have the right to challenge our compliance with the Personal Information Protection and Electronic Documents Act. We have enquiry and complaint procedures in place and will take the appropriate action to correct personal information handling policies and practices.

11. Visitors to Our Website

By accessing or using our website, you consent to the terms of this Privacy Policy. If you do not consent to the collection, use and disclosure of your personal information in accordance with this Privacy Policy, please do not access our website or provide us with any personal information.

We regularly make changes to our Privacy Policy. Your continued access of our website following the posting of changes to this Privacy Policy means that you accept and agree to be bound by such changes.

12. When We Collect Personal Information

Automatic Collection

We may automatically receive certain information when you interact with our website, such as the type of web browser you use, your operating system, your IP address, and the domain name of the website you visited us from.

Depending on your browser settings, we may store information on your computer in the form of a “cookie.” Cookies allow us to recognize your computer when you return to our website. You may turn off your cookies using the features contained in your web browser; however, doing so may prevent you from making full use of some or all of the features of our website.

Information You Provide to Us

We may collect personal information from you, such as your name, email address, postal address, telephone number, and financial information when you contact us.

Online Booking Tools

To facilitate convenient online scheduling, we utilize third-party service providers. By using these tools, you acknowledge that your data will be processed as follows:

New Patient Bookings (The Bridge Network / Tracker)

When you book as a "New Patient," you are interacting with a secure iframe provided by Tracker (The Bridge Network), our patient management software. Data entered into this portal is encrypted and transmitted directly into our clinic's secure internal schedule. This data is governed by Tracker’s privacy protocols and is not stored on the public-facing website.

Returning Patient Requests (Formspree)

When you submit a "Returning Patient" appointment request or use our "Contact Us" form, we use Formspree to securely filter and transmit your message. Formspree acts as a courier; they process your Name, Email, Phone Number, and Appointment Preferences and forward them to our reception team via email. Formspree does not sell your data.

Important: Please do not include sensitive medical history, SIN numbers, or financial details in these text forms. Only provide contact details necessary for scheduling.

Spam Protection (Google reCAPTCHA)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. We use this service to prevent automated spam bots from submitting our forms.

Security

In an effort to maintain data accuracy, prevent unauthorized access and ensure the appropriate use of information, we have established physical, electronic and managerial procedures to safeguard the information we collect online. Unfortunately, data transmitted over the internet cannot be 100% secure. Since we cannot assure the security of any information transmitted to us, you transfer information to us at your own risk.

Digital Forms & Formspree:
Our website uses Formspree to secure and transmit the information you enter in our contact forms. Formspree transmits this data via email to our reception team. While Formspree processes this data, they do not sell it. By using our contact form, you acknowledge that your message will be processed by this third-party service.

Please do not include sensitive medical details (such as specific health conditions or SIN numbers) in the general contact form.

We do not sell, rent or loan any information.